Refund policy
At Light+Nine, we are committed to providing high quality, lightweight school bags and accessories. In order to provide the best experience for our customers, we have created the following return policy:
- Defective Products: We only accept returns for defective products. If you receive a defective product, please contact us immediately.
- Return Window : To be eligible for a return, you must notify us within 5 days of receiving the product. We cannot accept returns after this time.
- Exchange: We do not offer exchanges for any of our products.
- Return Process:
- To initiate a return for a defective product, contact our customer service team within 5 days of receiving your order.
- Provide your order number, a description of the defect, and any relevant photos.
- If a return is approved, we will provide instructions for returning the defective product.
5.Return Policy: All returned products must be in the original packaging with all tags attached. Used, altered, or damaged due to improper use are not eligible for a return.
6.Returns : Once we receive and inspect the returned product, we will notify you if your return is approved. If approved, a refund will be issued to your original payment method.
Please note that this policy is in place to ensure the fairness and high quality of our products. Thank you for choosing Light+Nine. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.
